The way you communicate with customers will never be the same again. Messaging is now a norm and voice apps are penetrating our phones, homes, cars, and more. How can you keep up and provide outstanding experiences in a scalable way?
CONNECTING CONSUMERS & BRANDS THROUGH CONVERSATION
Reach, retain, and convert your customers with engaging active conversations, instead of passive, static web pages.
Reduce costs and response times by automating resolutions to common requests. Your customers (and your wallet) will thank you for it.
Make it super easy to buy your product in whichever messaging, social, or voice app your customers are using at the moment.
DESIGN YOUR CONVERSATION
Our tools are designed for business users but robust enough for software developers.
We figured out what’s painful and fell in all the pitfalls already so that you won’t have to. You’re welcome.
The Conversable platform brings the ultimate customer care experience to Qantas on Facebook Messenger. Passengers can get all the answers they need about their frequent flyer status, baggage info, booking details and more.
The Conversable platform lets you order and pay for your saved favorites or recently ordered items from Dunkin’ Donuts through Google Assistant and GM OnStar. Order ahead and skip the wait!
The Conversable platform brings a seamless, conversational ordering experiences to Wingstop’s customers on all their favorite text and voice channels including Facebook, Twitter, SMS, and even Amazon Alexa enabled products.
ordering & reservations
The Conversable platform allows TGI Fridays fans and patrons to quickly find available reservation times at the nearest TGI Fridays, browse and order their favorite food, and even ask frequently asked questions.
The Conversable platform delivers push notifications to Dermstore customers, allowing them to view their order details and receive shipping updates. Through Facebook Messenger, customers can also receive promotions and customer service to help with returning products and order issues.
The Conversable platform makes rewards a breeze with a quick initial sign up for a barcode to instantly start earning 7Rewards. Participants can check their rewards status, redeem points, find the nearest 7-Eleven and more.
The Conversable platform helps bring relief to Vicks customers that are feeling under the weather. Users can receive product recommendations based on their symptoms, locate doctors and clinics, view articles and FAQs, score sweet deals and more.
The Conversable platform makes job hunting a breeze for UPS Jobs through Facebook Messenger and Twitter DM. Job seekers can learn about all the open positions in their area, from part-time to professional careers.
The Conversable platform makes ordering easier than ever with the ability for Denny’s patrons to re-order their favorite items, across Facebook Messenger, Twitter and Amazon Alexa.
The Conversable platform helps Shake Shack deliver digital hospitality to customers everywhere. Guests are able to locate the nearest Shack, learn more about the menu, featured items, nutritional information, hours and more through Facebook Messanger and Twitter DM.
The Conversable platform integrated with Twitter’s new quick replies and welcome messages features powers the CES Twitter Guide. The experience helps CES attendees find top hashtags and trends, company booth and event locations, speaker schedules, and answers to frequently asked questions as well as human assistance with the CES social teams.
OUR EXPERIENCE MATTERS
The founders have created successful companies and delivered key mobile and chat innovations to major companies around the world. Now they are working together to bring the next wave of messaging to the enterprise.
BEN LAMMCo-Founder, Chief Executive Officer
As the the founder and CEO behind Chaotic Moon Studios, a global creative technology powerhouse (acquired by Accenture), Lamm spearheaded the creation of some of the Fortune 500’s most groundbreaking digital products and experiences in the emerging tech world of IoT, VR, Connected Car, Mobile, Tablet, OTT, and Wearables. Chaotic Moon Studios clients include: Disney, Marvel, Pizza Hut, Dell, Starbucks, CBS, Intel, Whole Foods, WWE, BET, Microsoft, Newscorp, Caesars Palace, GM, Univision, Fox, and many more.
ANDREW BUSEYCo-Founder, Chief Product Officer, Chairman
Andrew has been an integral part in many foundational internet developments including inventing web-based chat and chat with a customer service rep. He has been granted over 22 Internet related patents. Over the past twenty years, Andrew has pioneered some of the industry’s most important web technologies – including work on Mosaic, the first web browser (now part of Microsoft Internet Explorer); creating iChat, the first web based chat system and one of the first instant messaging applications; and building WebCenter, the first major web-based customer service technology (now part of Avaya).
What Analysts Are Saying
Conversable has developed a pragmatic approach that has proved effective for helping enterprises accelerate the deployment of conversational interfaces. Despite being an early-stage startup, the company is showing steady progress in expanding its customer base and generating sales revenue.
A laser focus on the customer experience may offer enterprises the best recipe for a successful chatbot, the technology must be expertly built. That means adhering to design thinking principles for building the software with the human-centric approach. But the reality is few IT departments are equipped with enough design thinking specialists, let alone software engineers who have built chatbots before. That’s why CIOs are turning to startups such as Conversable and consulting giants for help.
CIO, an IDG publication
We believe that Conversable has a competitive advantage when it comes to omni-channel support coupled with speed of implementation – based on AQUA and the industry-specific conversation templates it provides. The company has developed an approach that leverages its expertise with user engagement over digital channels and provides extensive support to its customers in the initial deployment stage.