design the conversation
The Conversable SaaS platform is the best solution for creating smart, automated customer engagement conversational flows through messaging channels. The platform’s easy to use interface allows for full conversation design and the deployment of always-on, automated intelligent messaging.
Automated responses in conversational interfaces are a valuable compliment to customer care teams. AQUA (Answering Queries Using AI) responds instantly to answer questions and efficiently delivers the next generation customer service.
CONNECTING CONSUMERS & BRANDS THROUGH CONVERSATION
The Conversable platform enables both new and repeat transactions seamlessly in whatever channel the conversation is happening.
Conversable is creating integrated customer care allowing for higher convenience, quicker resolutions, and stronger brand loyalty.
The Conversable platform allows customers to get the on-demand content they desire instantly when and where they want.
Conversable allows enterprises to replace internal dashboards and portals with conversational data within existing enterprise messaging channels.
Conversation flows adapt for individual platforms
The Conversable platform’s conversational flows are built to natively guide a user to a desired outcome regardless of what messaging platform the user is on while leveraging each platform’s unique user interface and feature set.
One model. Multiple platforms.
The Conversable platform brings a seamless, conversational ordering experiences to Wingstop’s customers on all their favorite text and voice channels including Facebook, Twitter, SMS, and even Amazon Alexa enabled products.
The Conversable platform helps hockey fans get ready for the game with Budweiser Red Lights products. Canadian customers are able to browser goal-synced products, access gif set up tutorials and troubleshooting advice, and receive further support from live customer service reps through Facebook Messenger.
The Conversable platform makes rewards a breeze with a quick initial sign up for a barcode to instantly start earning 7Rewards. Participants can check their rewards status, redeem points, find the nearest 7-Eleven and more.
The Conversable platform helps bring relief to Vicks customers that are feeling under the weather. Users can receive product recommendations based on their symptoms, locate doctors and clinics, view articles and FAQs, score sweet deals and more.
Viacom & MTV
live event bot
The Conversable platform allows Viacom to launch bots for all of Viacom live events and award shows. The MTV EMA was the first-ever award show interactive bot that gave fans a full second-screen experience. During the live broadcast, fans could interact and ask questions related to the show, interact with the host, see gifs of the event, browse award categories, and participate in polls.
holiday gift genie
The Conversable platform helps members only retail giant Sam’s Club l help customers find gifts for friends and family. Through a combination of both natural language conversational exploration and random gift idea generation, Sam’s Club shoppers can quickly find the products they are looking for, as well as products they might not even know existed.
ordering & reservations
The Conversable platform allows TGI Fridays fans and patrons to quickly find available reservation times at the nearest TGI Fridays, browse and order their favorite food, and even ask frequently asked questions.
The Conversable platform integrated with Twitter’s new quick replies and welcome messages features powers the CES Twitter Guide. The experience helps CES attendees find top hashtags and trends, company booth and event locations, speaker schedules, and answers to frequently asked questions as well as human assistance with the CES social teams.
VIACOM & BET
live event bot
The Conversable platform allows Facebook Messenger to serve as a companion to BET Experience, a four-day festival that culminates in the BET Awards. This is the first US-based Viacom chatbot to integrate with a live event. Features include GIFs on demand, show info, FAQs, and more to enable fans to get the most out of their BET Experience.
The Conversable platform brings ordering, restaurant locater, FAQs and customer service through Facebook Messenger. Ordering becomes easier than ever with the ability for Denny’s patrons to re-order their favorite items.
The Conversable platform helps Shake Shack deliver digital hospitality to customers everywhere. Guests are able to locate the nearest Shack, learn more about the menu, featured items, nutritional information, hours and more through Facebook Messanger and Twitter DM.
The Conversable platform helps Boston Market offer their guests even more convenience through social media platforms. Patrons can find the nearest restaurant, place new orders and re-order favourites, get answers to frequently asked questions and more through Facebook Messenger and Twitter DM.
The Conversable platform tells the Oath story and shows how their pizza is made through Facebook Messenger and Twitter DM. Pizza lovers can also explore the menu, find the nearest restaurant and have some fun taking the Oath interactive quiz.
The Conversable platform delivers push notifications to Dermstore customers, allowing them to view their order details and receive shipping updates. Through Facebook Messenger, customers can also receive promotions and customer service to help with returning products and order issues.
OUR EXPERIENCE MATTERS
The founders have created successful companies and delivered key mobile and chat innovations to major companies around the world. Now they are working together to bring the next wave of messaging to the enterprise.
BEN LAMMCo-Founder, Chief Executive Officer
As the the founder and CEO behind Chaotic Moon Studios, a global creative technology powerhouse (acquired by Accenture), Lamm spearheaded the creation of some of the Fortune 500’s most groundbreaking digital products and experiences in the emerging tech world of IoT, VR, Connected Car, Mobile, Tablet, OTT, and Wearables. Chaotic Moon Studios clients include: Disney, Marvel, Pizza Hut, Dell, Starbucks, CBS, Intel, Whole Foods, WWE, BET, Microsoft, Newscorp, Caesars Palace, GM, Univision, Fox, and many more.
ANDREW BUSEYCo-Founder, Chief Product Officer, Chairman
Andrew has been an integral part in many foundational internet developments including inventing web-based chat and chat with a customer service rep. He has been granted over 22 Internet related patents. Over the past twenty years, Andrew has pioneered some of the industry’s most important web technologies – including work on Mosaic, the first web browser (now part of Microsoft Internet Explorer); creating iChat, the first web based chat system and one of the first instant messaging applications; and building WebCenter, the first major web-based customer service technology (now part of Avaya).
What Analysts Are Saying
Conversable has developed a pragmatic approach that has proved effective for helping enterprises accelerate the deployment of conversational interfaces. Despite being an early-stage startup, the company is showing steady progress in expanding its customer base and generating sales revenue.
A laser focus on the customer experience may offer enterprises the best recipe for a successful chatbot, the technology must be expertly built. That means adhering to design thinking principles for building the software with the human-centric approach. But the reality is few IT departments are equipped with enough design thinking specialists, let alone software engineers who have built chatbots before. That’s why CIOs are turning to startups such as Conversable and consulting giants for help.
CIO, an IDG publication
We believe that Conversable has a competitive advantage when it comes to omni-channel support coupled with speed of implementation – based on AQUA and the industry-specific conversation templates it provides. The company has developed an approach that leverages its expertise with user engagement over digital channels and provides extensive support to its customers in the initial deployment stage.